Welcome to MerchFlow: Where Luxury Meets Comfort
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Refund Policy

By ordering from this website, you agree to the following policy:
EXCHANGES, REFUNDS, RETURNS, CANCELLATIONS:

We'd like to inform customers that all changes to orders must be made known to us via email ASAP preferably within 12 hours from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore, unfortunately. Once an order has been placed, we regret to inform you that we do not allow any cancellation as we work very quickly in processing all our orders. This is to ensure minimal disruption to our order fulfillment team. Should an exception be made, all order cancellations will be subjected to cancellation fee of $5. 

If you would like to return or exchange your purchase, please get in touch with us via email for return/exchange instructions within 7 days from the time the parcel is delivered to you. Products must be unused with tags attached.

Please note, we do not cover for the return shipping cost. Customers will be responsible for the return shipping cost. Please ensure returned item is shipped via a traceable shipping method. All exchanges & refunds will only be processed when we have received the actual product back in our warehouse.

Refunds will be be processed within 7 days from the date we receive your order. It will take an additional 5-7 days for the refund to appear in your bank account. We issue refunds back to your original payment method

Do not hesitate to get in touch with one of our friendly team members at info@merchflow.com with any questions regarding our products.
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